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Refund Policy

Last updated: July 2026

Digi Tech Sol provides professional services, not off-the-shelf boxed software. Money is tied to time, access and work already done. This page explains how refunds are treated. The signed proposal or statement of work for your project sits above this page if the two ever differ.

1. Discovery and paid diagnostics

A paid discovery, audit or diagnostic sprint is a completed service once the agreed note or workshop has been delivered. It is not refundable after that delivery, because the value is the work itself.

2. Milestone projects (software and automation)

• A kickoff or mobilisation fee is applied to the first milestone. It is refundable only if we cancel before any kickoff work begins.
• When a milestone has been accepted — or has been available for review for ten (10) business days without a written objection — that milestone fee is earned and is not refundable.
• If you cancel a project mid-flight we invoice for work completed up to the stop date, including research, design, configuration and unused but reserved third-party costs we could not recover. Any unused prepaid amount above that figure is returned within fifteen (15) business days to the original payment method where the processor allows it.

3. Monthly retainers (marketing, IT, care plans)

Retainers are billed for the month ahead. You may cancel with written notice at least seven (7) days before the next billing date. The current month is not refunded once work for that month has started. We do not refund unused hours inside a retainer unless the proposal says the unused balance rolls forward.

4. Third-party costs

Domain registrations, hosting, licences, advertising spend, SMS, model-API usage and similar pass-through costs are not refundable through Digi Tech Sol once they have been paid to the vendor. Any vendor-side credit is passed on if we actually receive it.

5. Change of mind

Custom software, trained workflows and marketing assets made for you cannot be restocked. A change of mind after a milestone has started is treated as a cancellation under section 2, not as a defect.

6. Defects

If delivered work does not match the written acceptance notes for that milestone, we will correct it at our cost. A refund is considered only if we cannot reasonably make the milestone conform after a fair repair attempt. Cosmetic preference is not a defect.

7. How to ask

Email info@digitechsol.net with the invoice number, the milestone or month, and the reason. We confirm receipt within three business days. Approved returns are processed within fifteen business days.

8. Chargebacks

Please speak to us before filing a payment dispute. A chargeback opened without first writing to us may pause all remaining work while the processor investigates.

9. Contact

Digi Tech Sol, Building No 359-A, Street No 6, Shalimar Scheme, Harbanspura, Lahore. 0300-4933427. info@digitechsol.net.